Subscription Policy

Subscription Policy

Thanks for subscribing to Max Muscle Sports Nutrition – Stone Mountain. This page explains exactly how our subscriptions work—clear, simple, and in plain language.

1) What You Get with Subscribe & Save

  • Automatic savings:

    • 10% off when your recurring order includes 1–2 subscription items

    • 15% off when your recurring order includes 3+ subscription items (any mix)

  • Your schedule: choose your delivery frequency (e.g., every 30/45/60/90 days)

  • Flexible control: change dates, skip a delivery, pause, or cancel anytime

  • Fast management: update flavor/size, address, or payment in seconds

Important: “3+” means any combination of three or more subscription items in the same recurring order. The discount applies to subscription items only and is automatically applied at checkout.

2) Pricing, Discounts & Stacking

  • Discount tiers:

    • 10% off with 1–2 subscription items

    • 15% off with 3+ subscription items (any mix)

  • Where discounts apply: Subscription discounts apply only to subscription items in your recurring order and auto-apply at checkout.

  • No stacking: Subscription discounts cannot be combined with other promotions, coupon codes, or sitewide sales unless explicitly stated.

3) Shipping

  • Standard shipping rates apply to subscription orders.

  • Free shipping is available on orders of $100+ (after discounts, before tax).

  • Shipping terms may be updated; the most current policy appears at checkout and on our shipping page.

4) Billing & Renewal

  • When you enroll, your preferred payment method is stored securely and will be charged for each shipment on its processing date.

  • Subscriptions renew automatically on the schedule you chose until you pause or cancel.

  • We’ll send an email reminder before each renewal with the upcoming ship date and items.

Tip: Need to make a change? Please do so before your renewal processes. Your reminder email includes a direct Manage Subscription link.

5) Managing Your Subscription (Self-Serve)

You’re in control at all times. From your email reminder or account:

  • Change frequency or next charge/ship date

  • Skip a delivery

  • Pause or cancel your plan

  • Switch flavors/sizes or swap products

  • Update shipping address and payment method

If you need help, contact us and we’ll take care of it.

6) Changes After Processing

We work to ship subscription orders quickly. Once a renewal is processed, we may not be able to edit or cancel that shipment. If your order has already been prepared or shipped, standard return policies apply (see Returns & Refunds below).

7) Returns & Refunds (Subscription Orders)

  • To avoid unwanted shipments, pause/skip/cancel before the renewal processes.

  • If your order has already processed, please refer to our Returns & Refunds policy for eligibility, timelines, and instructions.

  • For damaged, incorrect, or missing items, contact us promptly so we can make it right.

8) Failed Payments

  • If a payment fails, you’ll receive an email to update your card.

  • We’ll retry once you update details. If payment cannot be completed, the subscription may be paused until the issue is resolved.

9) Product Availability & Substitutions

  • If an item in your subscription becomes temporarily out of stock, we’ll notify you with options to delay, swap, or split the delivery.

  • If a product is discontinued, we’ll recommend comparable alternatives or help you remove it from your plan.

10) Pricing & Policy Updates

  • Product pricing, discount tiers, and shipping terms may change over time.

  • Any updates will be reflected on this page and/or in your upcoming-order email.

  • Changes take effect on future renewals; you can pause or cancel anytime before your next processing date.

11) Quick Answers (FAQ)

Q: What exactly qualifies for 15% off?
A: Any three or more subscription items in the same recurring order (mix and match) qualify for 15% off. One or two subscription items qualify for 10% off.

Q: Do one-time (non-subscription) items count toward 3+?
A: No. The discount tiers apply to subscription items only.

Q: When is the discount applied?
A: It’s automatic at checkout on the subscription items in your order.

Q: Do subscription orders get free shipping?
A: Subscription orders follow our standard policy: free shipping at $100+ (after discounts, before tax).

Q: Can I stack a promo code on top of my subscription discount?
A: No. Subscription discounts cannot be combined with other promotions or coupon codes unless expressly stated.

Q: Can I change flavors or products?
A: Yes. Use the Manage Subscription link in your email or account to switch flavors/sizes or swap products.

Q: What if I need my order sooner (or later)?
A: You can reschedule your next charge/ship date in one click from Manage Subscription.

Q: How do I cancel?
A: You can pause or cancel anytime before your next processing date via Manage Subscription, or contact us and we’ll help.

12) Contact Us

We’re here to help with setup, changes, or questions about your plan.

Max Muscle Sports Nutrition – Stone Mountain
Email: info@sportsnutritionusa.com
Phone/Text: 678-344-1501

Last updated: October 15th 2025

Because your time matters, see why subscribing can benefit you right here.

Thank you for choosing Max Muscle Sports Nutrition. We believe in making your health journey as convenient and effective as possible.